Serco makes a difference to the lives of millions of people around the world. Their customers are national and local governments and leading companies. They have more than 50 years experience of helping them to achieve their goals. By focusing on the needs of the people they serve, Serco enable their customers to deliver better outcomes. Their front line delivery involves them in vital areas of public life, including providing safe transport, finding sustainable jobs for the long-term unemployed, helping patients recover more quickly, improving the local environment, rehabilitating offenders, protecting borders and supporting the armed forces.
Serco also manage crucial business processes for both public and private sector organisations. This frees them to focus on their core operations, while delivering tangible benefits to their customers – from faster mortgage approvals to better online shopping. The long-term drivers of their markets include public service reform, developing economies’ investment in services and infrastructure, and their customers’ need to deliver the best end-user experience. They also look for opportunities to leverage their scale to their customers’ advantage.
Our market is large, we believe growing, and will continue to do so because of ‘Four Forces’ we have identified which mean governments will continue to face huge pressure to deliver more and better public services, for less, and they see the value of the private sector in helping them achieve this. Providing government services to citizens, funded by taxpayers, is different, and in many ways more demanding than providing services to the private sector or consumers. Since we were founded more than 50 years ago, Serco has developed deep expertise in this regard.
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